Title :
Research on Dynamic Time Evaluation of Service Procedure and Task Scheduling
Author :
Li, Bing ; Zeng, Tao ; Chen, Xiying ; Li, Xiu
Author_Institution :
Nat. Natural Sci. Found., Beijing, China
Abstract :
The management of service procedure is the weak point in the service management. This paper proposed a service execution time evaluation method based on the historical information, and the service task dynamic distribution method, to improve the management quality in service procedure. The application condition of these methods, the design of the algorithms and the executive steps are fully investigated.
Keywords :
customer relationship management; customer satisfaction; customer services; customer satisfaction; dynamic time evaluation; service execution time evaluation method; service management; service procedure; service task dynamic distribution method; task scheduling; Business; Computer science; Conference management; Customer relationship management; Customer service; Decision making; Dynamic scheduling; Engineering management; Software development management; Software engineering; Service procedure; dynamic scheduling; time evaluation; workflow;
Conference_Titel :
Computer Science and Software Engineering, 2008 International Conference on
Conference_Location :
Wuhan, Hubei
Print_ISBN :
978-0-7695-3336-0
DOI :
10.1109/CSSE.2008.81
