The Network-Based Business Process

Tremendous effort and resources go into achieving enterprise agility. Business processes are the primary entity concerned with these efforts and resources because they constitute the know-how of any enterprise. Processes can be structured or unstructured; the former are well formed, often repetitive, and call for intense coordination among stakeholders. The latter are loosely defined and call for stakeholders´ personal experiences and social interactions. Here, the authors demystify the social interactions on which network-based business processes are developed, structure them for better tracking, and analyze the value they add to enterprise operations.