• DocumentCode
    484747
  • Title

    World Class Customer Information on the Tube

  • Author

    Milner, M.

  • Author_Institution
    London Underground Ltd., London
  • fYear
    2008
  • fDate
    18-18 Nov. 2008
  • Firstpage
    1
  • Lastpage
    21
  • Abstract
    Having a centralised provider of information allows for consistency and delivering a single message, customers seek information which is relevant to them and is given when they can do something about it, world class customer information moves beyond needs and addresses wants.
  • Keywords
    customer services; information retrieval; railway industry; customer information; information provider; railway industry;
  • fLanguage
    English
  • Publisher
    iet
  • Conference_Titel
    Railway Customer Information Systems, 2008 IET Seminar on
  • Conference_Location
    York
  • ISSN
    0537-9989
  • Print_ISBN
    978-1-84919-006-0
  • Type

    conf

  • Filename
    4780165
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=484747