Title :
The Cost of Poor Quality
Author :
Liebesman, B.S. ; Jain, A.K.
Author_Institution :
Bell Communications Research, 331 Newman Springs Road, Red Bank, NJ 07701-7020
Abstract :
The Operating Telephone Companies (OTCs) spend billions of dollars every year to purchase new products. The OTCs would like to ensure that they receive products and services at quality levels that meet their needs. Bell Communications Research (Bellcore) Quality Assurance conducted a study during the summer of 1984 to quantify the Cost of Poor Quality (COPQ) for products purchased by the OTCs and to demonstrate a method of calculating the COPQ.
Keywords :
Adders; Books; Costs; Manufacturing; Marketing and sales; Optical switches; Quality assurance; Springs; Switching circuits; Telephony;
Conference_Titel :
Military Communications Conference - Communications-Computers: Teamed for the 90's, 1986. MILCOM 1986. IEEE
DOI :
10.1109/MILCOM.1986.4805746
