DocumentCode
491530
Title
The Cost of Poor Quality
Author
Liebesman, B.S. ; Jain, A.K.
Author_Institution
Bell Communications Research, 331 Newman Springs Road, Red Bank, NJ 07701-7020
Volume
2
fYear
1986
fDate
5-9 Oct. 1986
Abstract
The Operating Telephone Companies (OTCs) spend billions of dollars every year to purchase new products. The OTCs would like to ensure that they receive products and services at quality levels that meet their needs. Bell Communications Research (Bellcore) Quality Assurance conducted a study during the summer of 1984 to quantify the Cost of Poor Quality (COPQ) for products purchased by the OTCs and to demonstrate a method of calculating the COPQ.
Keywords
Adders; Books; Costs; Manufacturing; Marketing and sales; Optical switches; Quality assurance; Springs; Switching circuits; Telephony;
fLanguage
English
Publisher
ieee
Conference_Titel
Military Communications Conference - Communications-Computers: Teamed for the 90's, 1986. MILCOM 1986. IEEE
Type
conf
DOI
10.1109/MILCOM.1986.4805746
Filename
4805746
Link To Document