• DocumentCode
    493687
  • Title

    A Brief Analysis of the Design of Customer Relationship Management System in Sports Enterprises

  • Author

    Fan-xin, Zeng

  • Author_Institution
    Phys. Educ. Inst., Qufu Normal Univ., Qufu
  • Volume
    2
  • fYear
    2009
  • fDate
    7-8 March 2009
  • Firstpage
    546
  • Lastpage
    549
  • Abstract
    This study aims at explaining how to make full use of information technology and computer technology to establish close associations between the sports enterprises and their customers in this modernized society. This paper presents a possible solution for the sports enterprise to augment the social interactions, improve customerspsila satisfaction and loyalty, promote a good image, increase their visibility, and enhance the brand popularities with cohesiveness strengthened so as to improve the social and economic benefits.
  • Keywords
    customer satisfaction; socio-economic effects; sport; computer technology; customer relationship management system design; customer satisfaction; information technology; social interaction; social-economic benefit; sports enterprise; Computer science; Computer science education; Costs; Customer relationship management; Customer service; Educational technology; Information analysis; Marketing and sales; Software development management; Technology management; customer; customer benefits; enterprise; relationship management;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Education Technology and Computer Science, 2009. ETCS '09. First International Workshop on
  • Conference_Location
    Wuhan, Hubei
  • Print_ISBN
    978-1-4244-3581-4
  • Type

    conf

  • DOI
    10.1109/ETCS.2009.383
  • Filename
    4959098