DocumentCode
493687
Title
A Brief Analysis of the Design of Customer Relationship Management System in Sports Enterprises
Author
Fan-xin, Zeng
Author_Institution
Phys. Educ. Inst., Qufu Normal Univ., Qufu
Volume
2
fYear
2009
fDate
7-8 March 2009
Firstpage
546
Lastpage
549
Abstract
This study aims at explaining how to make full use of information technology and computer technology to establish close associations between the sports enterprises and their customers in this modernized society. This paper presents a possible solution for the sports enterprise to augment the social interactions, improve customerspsila satisfaction and loyalty, promote a good image, increase their visibility, and enhance the brand popularities with cohesiveness strengthened so as to improve the social and economic benefits.
Keywords
customer satisfaction; socio-economic effects; sport; computer technology; customer relationship management system design; customer satisfaction; information technology; social interaction; social-economic benefit; sports enterprise; Computer science; Computer science education; Costs; Customer relationship management; Customer service; Educational technology; Information analysis; Marketing and sales; Software development management; Technology management; customer; customer benefits; enterprise; relationship management;
fLanguage
English
Publisher
ieee
Conference_Titel
Education Technology and Computer Science, 2009. ETCS '09. First International Workshop on
Conference_Location
Wuhan, Hubei
Print_ISBN
978-1-4244-3581-4
Type
conf
DOI
10.1109/ETCS.2009.383
Filename
4959098
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