Title :
Web-Based Service Management of Distributed Learning
Author_Institution :
Sch. of Inf. Manage. & Eng., Shanghai Univ. of Finance & Economic, Shanghai, China
Abstract :
This paper tries to design structure of Web-Based Service Management of Distributed Learning (WSMDL). The structure integrating IT service and Educational Auxiliary System service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and userpsilas feedback in service flow, it also provides the decision-making to improve the quality of Web-based Service Management of Distributed Learning Service Management. The paper also depicts the functions of WSMDL.
Keywords :
Web services; computer aided instruction; IT service; Web-based service management; decision making; distributed learning service management; educational auxiliary system service flow; information technology; Conference management; Design engineering; Engineering management; Finance; Financial management; Knowledge management; Organizing; Project management; Protocols; Quality management; Distributed Learning; Educational Auxiliary System; Service Management; Web-based; service events;
Conference_Titel :
Information Engineering, 2009. ICIE '09. WASE International Conference on
Conference_Location :
Taiyuan, Shanxi
Print_ISBN :
978-0-7695-3679-8
DOI :
10.1109/ICIE.2009.244
