Benefits of highly integrated workforce management concepts

Workforce management means the assignment of appropriate resources with the required qualifications in due course at the right location. This at first glance simple definition emerges in the process of implementation of workforce management systems to be much more complex. Many companies of different industries have been facing this problem in the recent past and some of them are still looking for their solution. Integrated workforce management processes starting with the assignment, the automatic individual order-generation to the dispatching of the field engineer, the system-based assessment of the condition of the technical equipment and at least the performance-related charging and billing of the work performed lead to a permanent reduction of costs in face of rising data quality and density. This paper will give you some helpful information about a possible way of implementing a workforce management system and the ideas behind it.