Title :
E-Government Service Value Assessment with Participation Index and Modified BSC Model
Author :
Chen, Jie ; Shen, Leping
Author_Institution :
Sch. of Bus. Adm., South China Univ. of Technol., Guangzhou, China
fDate :
Nov. 30 2009-Dec. 1 2009
Abstract :
E-government initiatives have shifted from the provision of services to the use of information and communication technology (ICT) to increase the value of services. As a qualitative measure of service offered by e-government, e-participation index is carefully explored as the outcome-oriented assessment and a modified BSC model as process-oriented evaluation framework is constructed. The combination of participation index and modified BSC model will better assess e-government service value.
Keywords :
government data processing; balanced scorecard; e-government service value assessment; e-participation index; modified BSC model; outcome-oriented assessment; participation index; process-oriented evaluation; Business communication; Communications technology; Decision making; Electronic government; Electronic mail; Finance; Licenses; Public policy; Technological innovation; Web and internet services; citizen participatory index; e-government innovation; e-service assessment; modified BSC model;
Conference_Titel :
Knowledge Acquisition and Modeling, 2009. KAM '09. Second International Symposium on
Conference_Location :
Wuhan
Print_ISBN :
978-0-7695-3888-4
DOI :
10.1109/KAM.2009.129
