DocumentCode
514967
Title
Notice of Retraction
Supporting Distributed Collaboration in IT Service Management
Author
Wei Yan ; Beijun Shen ; Delai Chen
Author_Institution
Sch. of Software, Shanghai Jiaotong Univ., Shanghai, China
Volume
2
fYear
2010
fDate
6-7 March 2010
Firstpage
243
Lastpage
246
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
IT service providers face a great need to improve the quality of services by IT service management (ITSM) in highly complex IT Environments. This pressure demands a strong collaboration from both the external service providers and internal service providers. However, providers still lack the necessary support, in methodologies and tools, to achieve efficient collaboration strategies. This paper proposes an innovative approach which comprehends a methodology and a tool to support collaborative work in IT service management. The main ideal of this solution is to integrate worksheet management with the core processes of service support defined in IT Infrastructure Library (ITIL), and inject delegation mechanism to the configuration management.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
IT service providers face a great need to improve the quality of services by IT service management (ITSM) in highly complex IT Environments. This pressure demands a strong collaboration from both the external service providers and internal service providers. However, providers still lack the necessary support, in methodologies and tools, to achieve efficient collaboration strategies. This paper proposes an innovative approach which comprehends a methodology and a tool to support collaborative work in IT service management. The main ideal of this solution is to integrate worksheet management with the core processes of service support defined in IT Infrastructure Library (ITIL), and inject delegation mechanism to the configuration management.
Keywords
distributed processing; groupware; information services; information technology; libraries; IT infrastructure library; IT service management; IT service providers; collaborative work; configuration management; worksheet management; Collaboration; Collaborative software; Collaborative tools; Collaborative work; Environmental management; ISO standards; Innovation management; Libraries; Standards development; Telecommunication standards; ITSM; delegation mechanism; distributed collaboration; worksheet management;
fLanguage
English
Publisher
ieee
Conference_Titel
Education Technology and Computer Science (ETCS), 2010 Second International Workshop on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6388-6
Type
conf
DOI
10.1109/ETCS.2010.596
Filename
5460004
Link To Document