DocumentCode
518478
Title
Notice of Retraction
The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: a study based on the case of Niger
Author
Saibou, H. ; Xie Kefan
Author_Institution
Sch. of Manage., Wuhan Univ. of Technol., Wuhan, China
Volume
6
fYear
2010
fDate
16-18 April 2010
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This research proposes an integrative model of health care consumer satisfaction based on established relationships among service quality, value, patient satisfaction and behavioral intention, and tests it in the context of Niger health care market. Results based on the data collected from 537 health care consumers corroborated the causal sequence among these constructs suggested by the multi attribute attitude model framework, i.e., cognition (service quality and value)→affect (satisfaction)→conation (behavioral intention). Between the two cognitive constructs, service quality emerged as a more important determinant of patient satisfaction than value. Results also showed that both service quality and value have a significant direct impact on behavioral intention while value assessment was influenced by perceived service quality.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This research proposes an integrative model of health care consumer satisfaction based on established relationships among service quality, value, patient satisfaction and behavioral intention, and tests it in the context of Niger health care market. Results based on the data collected from 537 health care consumers corroborated the causal sequence among these constructs suggested by the multi attribute attitude model framework, i.e., cognition (service quality and value)→affect (satisfaction)→conation (behavioral intention). Between the two cognitive constructs, service quality emerged as a more important determinant of patient satisfaction than value. Results also showed that both service quality and value have a significant direct impact on behavioral intention while value assessment was influenced by perceived service quality.
Keywords
cognition; customer satisfaction; health care; Niger; behavioral intention; health care consumer satisfaction; health care market; health care provider; multi attribute attitude model; patient satisfaction; service quality; Cognition; Context modeling; Customer satisfaction; Electrical capacitance tomography; Hospitals; Medical services; Quality management; Stress; Technology management; Testing; behavioral intention; patient satisfaction; sercice quality; value;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Engineering and Technology (ICCET), 2010 2nd International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4244-6347-3
Type
conf
DOI
10.1109/ICCET.2010.5486291
Filename
5486291
Link To Document