DocumentCode
524882
Title
Research on architecture of Business Service Management System and Service Level Agreement
Author
Huyin, Zhang ; Xiaoqing, Wu ; Chuntao, Lu ; Wei, Xiong ; Di, Wu
Author_Institution
Dept. computer Architecture, School of Computer, Wuhan University, China
Volume
1
fYear
2010
fDate
30-31 May 2010
Firstpage
509
Lastpage
512
Abstract
Nowadays, quality of IT operation has become a key factor which limits business process in enterprises and office efficiency in government. This thesis will first introduce traditional models of IT operation, point out problems in them. Then we propose architecture of a new model of IT operation: Business Service Management System, which is based on the idea of IT service. At last, the building and practice of Service Level Agreement in the architecture will be elaborated in details.
Keywords
Availability; Computer architecture; Environmental management; Government; Identity management systems; Joining processes; Monitoring; Quality management; Resource management; Switches; IT operation; business service management; quality; service level agreement;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Mechatronics and Automation (ICIMA), 2010 2nd International Conference on
Conference_Location
Wuhan, China
Print_ISBN
978-1-4244-7653-4
Type
conf
DOI
10.1109/ICINDMA.2010.5538055
Filename
5538055
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