Title :
Evaluation research of enterprise CKM level based on two-tuple linguistic model
Author_Institution :
Sch. of Manage., South-Central Univ. for Nat., Wuhan, China
Abstract :
Firstly, this paper constructs a reasonable customer knowledge management(CKM) evaluation indicator system. Secondly, the author constructs the evaluation model of the CKM level based on the directly language two-tuple linguistic and relative operators. This model not only can rank the CKM level of enterprises, but also can achieve the qualitative evaluation. Finally, through demonstrating case, which shows that the evaluation method is simple to use and easy to promote.
Keywords :
Automation; Conference management; Customer relationship management; Information processing; Knowledge management; Management training; Mathematical model; Mechatronics; Power system modeling; Technology management; CKM(customer knowledge management); evaluation indicator system; two-tuple linguistic model;
Conference_Titel :
Industrial Mechatronics and Automation (ICIMA), 2010 2nd International Conference on
Conference_Location :
Wuhan, China
Print_ISBN :
978-1-4244-7653-4
DOI :
10.1109/ICINDMA.2010.5538162
