DocumentCode
525805
Title
Notice of Retraction
The research on assessment and classification of customer value in management consulting firm
Author
Hongwei Lu ; Xiaosong Wang
Author_Institution
Sch. of Eng., Shandong Inst. of Bus. & Technol., Yantai, China
Volume
2
fYear
2010
fDate
12-13 June 2010
Firstpage
123
Lastpage
126
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The essence of Management Consulting is customer service. However, different customers of consulting firms are different in terms of their value. Firstly, this paper calculated the value of customers in the management consulting firm. And then, based on the value of different customers the customer relationships were divided. Finally, this paper proposed the appropriate management approach for each customer relationships.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The essence of Management Consulting is customer service. However, different customers of consulting firms are different in terms of their value. Firstly, this paper calculated the value of customers in the management consulting firm. And then, based on the value of different customers the customer relationships were divided. Finally, this paper proposed the appropriate management approach for each customer relationships.
Keywords
consultancies; customer services; organisational aspects; customer relationships; customer service; customer value assessment; customer value classification; management consulting firm; Iron; Lead; Profitability; customer relationship management; customer resource integration; customer value assessment; management consulting firm;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer and Communication Technologies in Agriculture Engineering (CCTAE), 2010 International Conference On
Conference_Location
Chengdu
Print_ISBN
978-1-4244-6944-4
Type
conf
DOI
10.1109/CCTAE.2010.5543422
Filename
5543422
Link To Document