DocumentCode
526417
Title
Notice of Retraction
Study on the key factors of innovation management in service enterprise
Author
Ni Huijun ; Yu Wei
Author_Institution
Grid of China Technol. Coll., Jinan, China
Volume
1
fYear
2010
fDate
9-11 July 2010
Firstpage
598
Lastpage
601
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee´s service orientation and further service innovation. So managers should strengthen organization support, reduce emotional labor, enhance psychological empowerment, and learning commitment to improve enthusiasm, which in turn generate more service-oriented behaviors.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee´s service orientation and further service innovation. So managers should strengthen organization support, reduce emotional labor, enhance psychological empowerment, and learning commitment to improve enthusiasm, which in turn generate more service-oriented behaviors.
Keywords
innovation management; organisational aspects; personnel; service industries; emotional labor; employee; fundamental competitiveness; innovation management; internal social capital; organization support; psychological empowerment; service enterprise; service innovation; service-oriented behaviors; Correlation; Lead; Psychology; Technological innovation; POS; emotional labor; psychological empowerment; service innovation;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Information Technology (ICCSIT), 2010 3rd IEEE International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4244-5537-9
Type
conf
DOI
10.1109/ICCSIT.2010.5563983
Filename
5563983
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