Key success factors for managing offshore outsourcing of software production using the ICT-supported unified process model: A case experience from Finland, India, Nepal and Russia

Successful management of offshore outsourcing projects can provide various and important benefits to companies. However, ICT-supported offshore outsourcing of software development is complex, risky, and often fails. An in-depth literature review shows that very limited empirical studies are available on the factors that affect the success of offshore outsourcing of software development. We utilize a multiple case study method for both the vendors (from India, Nepal and Russia) and clients (From Finland) sites, where professionals with extensive experience in managing offshore outsourcing of software development are interviewed. Through an in-depth empirical research study we identify a list of critical factors that affect the success of such projects. In addition, we also investigate how these factors enhance success. The research findings provide a clear picture of the types of resources required to make this kind of complex undertaking successful. By using the research results, companies can facilitate successful completion of ICT-supported offshore outsourcing of software development projects. We also discuss the implications of the findings for both practice and research.