Title :
Study on the Improvement Mechanism of Organizational Performance from the View of Brand Internalization
Author :
Yu Wei ; Zhang Yan
Author_Institution :
Shandong Univ. of Finance, Jinan, China
Abstract :
Brand internalization has great significance to service enterprises. Empirical studies show that management practices can impact on staff satisfaction, then strengthen the brand internalization and brand citizenship behaviors, and then can affect enterprises´ performance. Therefore, enterprises should pay attention to improve employee satisfaction by management actions to make employees produce brand-friendly behaviors and improve enterprises´ performance.
Keywords :
human resource management; organisational aspects; service industries; brand citizenship behaviors; brand internalization; brand-friendly behaviors; employee satisfaction; improvement mechanism; organizational performance; service enterprises; staff satisfaction; Manufacturing; BCB; brand internalization; enterprises´ performance; satisfaction;
Conference_Titel :
System Science, Engineering Design and Manufacturing Informatization (ICSEM), 2010 International Conference on
Conference_Location :
Yichang
Print_ISBN :
978-1-4244-8664-9
DOI :
10.1109/ICSEM.2010.24