DocumentCode
536551
Title
Research of Service Innovation in Logistics Enterprise Based on Supply and Demand Analysis
Author
Yang, Haoxiong ; Li Cui ; Zhao, Zhao ; He, Mingke
Author_Institution
Dept. Logistics Manage., Beijing Technol. & Bus. Univ., Beijing, China
fYear
2010
fDate
7-9 Nov. 2010
Firstpage
1
Lastpage
4
Abstract
In recent years, China´s logistics enterprises are developing rapidly, however, at present most of the services provided by logistics enterprises cannot meet the personalized, diversified needs of customer´, and the profits are very low. This paper analyses the present situation and existing problems of logistics enterprises in China from the perspective of supply and demand and put forward the idea that we can guide and satisfy customers´ needs, and provide different services to form our own core competencies by logistics service innovation.
Keywords
customer satisfaction; customer services; innovation management; logistics; profitability; supply and demand; customer needs; customer satisfaction; logistics enterprise; logistics service innovation; profit; supply and demand analysis; Companies; Logistics; Manufacturing; Technological innovation; Transportation; Warehousing;
fLanguage
English
Publisher
ieee
Conference_Titel
E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
Conference_Location
Henan
Print_ISBN
978-1-4244-7159-1
Type
conf
DOI
10.1109/ICEEE.2010.5660262
Filename
5660262
Link To Document