The Resident-Government Interest Conflict Handling Mode of World Nature Heritage Area: A Case Study of Zhangjiajie

Aimed at the problem of resident-government conflict during the course of tourism development in world natural heritage site in China, and within the Attitude-Behavior-Situation analysis frame work, the research explored the major internal and external factors that influence local residents´ interest conflict handling style on the base of the conflict handling model of Callanan et al. (2006) and Rahim(2000). The research found that, resident´s justice perception of local tourism development and their attitude toward themselves and other stakeholders´ interests exert comprehensive influence to their interest conflict handling behavior to government. The higher the residents´ justice recognition were, the more cooperative and compromising they could be when handling the interest conflict with the government. The procedure justice and interactional justice positively correlate to residents´ cooperative behavior with government, distributive justice positively correlate to residents´ compromising behavior with government. Compared with the personal psychological characteristic, residents´ justice perception of local tourism development exert greater influence on their conflict handling mode, and residents´ competitive behavior are mainly influence by the personal psychology characteristics and one´s subjective value judgment.