Logistics service innovation based on the service innovation model for ILSP

Author

YongQiang, Shi ; Chongfeng, Hu ; Zhiyong, Zhang ; Guoyun, Shu

Author_Institution

Sch. of Econ. & Commerce, South China Univ. of Technol., Guangzhou, China

fYear

2010

fDate

6-9 Oct. 2010

Firstpage

1

Lastpage

3

Abstract

As the further development of the economy and service outsourcing industry, competition among logistics service enterprises has gradually evolved into the competition among logistics service supply chains (LSSC) which are leaded by their integrated logistics services providers (ILSP), but the competitive core is logistics service innovation. The service innovation of ILSP reflects overall logistics service innovation, and elaborates the specific meaning of logistics service innovation from support services, value-added services, four-latitude factors (service technology, service concept, service delivery system, customer service interface) point of view, based on the service innovation model for ILSP.

Keywords

innovation management; logistics; outsourcing; service industries; supply chain management; ILSP; integrated logistics services providers; logistics service enterprises; logistics service innovation model; logistics service supply chains; service outsourcing industry; support services; value-added services; Biological system modeling; Companies; Knowledge engineering; Supply chains; Technological innovation; ILSP; integrated logistics service provider; logistics services; service innovation;

fLanguage

English

Publisher

ieee

Conference_Titel

Supply Chain Management and Information Systems (SCMIS), 2010 8th International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-962-367-696-0

Type

conf

Filename

5681742