DocumentCode
547287
Title
Study on satisfaction evaluation of teaching management system in universities based on grey theory
Author
Tong, Chen
Author_Institution
Sch. of Oujiang Collage, Wenzhou Univ., Wenzhou, China
Volume
2
fYear
2011
fDate
10-12 June 2011
Firstpage
738
Lastpage
741
Abstract
Based on customer satisfaction theory, a teaching management system evaluation index system is established from system performance, customer service and technical support. Fuzzy AHP method is used to determine the weight of indexes, grey evaluation method is used to evaluate teaching management system satisfaction comprehensively. Finally, an example illustrates the application of the evaluation model of teaching management satisfaction system.
Keywords
customer satisfaction; customer services; decision making; educational institutions; fuzzy set theory; grey systems; teaching; customer satisfaction theory; customer service; evaluation index system; fuzzy AHP method; grey evaluation method; grey theory; university teaching management system; Computers; Customer satisfaction; Educational institutions; Indexes; Management information systems; System performance; grey theory; satisfaction evaluation; teaching management system;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Automation Engineering (CSAE), 2011 IEEE International Conference on
Conference_Location
Shanghai
Print_ISBN
978-1-4244-8727-1
Type
conf
DOI
10.1109/CSAE.2011.5952608
Filename
5952608
Link To Document