Title :
Study on satisfaction evaluation of teaching management system in universities based on grey theory
Author_Institution :
Sch. of Oujiang Collage, Wenzhou Univ., Wenzhou, China
Abstract :
Based on customer satisfaction theory, a teaching management system evaluation index system is established from system performance, customer service and technical support. Fuzzy AHP method is used to determine the weight of indexes, grey evaluation method is used to evaluate teaching management system satisfaction comprehensively. Finally, an example illustrates the application of the evaluation model of teaching management satisfaction system.
Keywords :
customer satisfaction; customer services; decision making; educational institutions; fuzzy set theory; grey systems; teaching; customer satisfaction theory; customer service; evaluation index system; fuzzy AHP method; grey evaluation method; grey theory; university teaching management system; Computers; Customer satisfaction; Educational institutions; Indexes; Management information systems; System performance; grey theory; satisfaction evaluation; teaching management system;
Conference_Titel :
Computer Science and Automation Engineering (CSAE), 2011 IEEE International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-8727-1
DOI :
10.1109/CSAE.2011.5952608
