E-learning as an instrument of organizational knowledge management in shared services of the Portuguese public administration

The public and private organizations, taking advantage of Internet based tools, have adopted new models of economic and social innovation, supporting the interaction with the environment and enhance the management of organizational knowledge. This paper aims to define a context in which the E-learning as a process of organizational communication may, where appropriate to that end, be an instrument of knowledge management in complex environments as are the shared services administration public, proposing to continue the program defined in PRACE.