Towards using web-based collaborative technologies within e-Government practice: A case study of QuickPlace technology

This paper concentrates on web-based collaborative technologies in relation to the eGovernment concept. It is especially concerned with the use of QuickPlace which is a web-based collaborative technology within eGovernment practice. The purpose of this study is to show that web-based collaborative technology can help to facilitate the practice of eGovernment in order to achieve some of eGovernment program goals. The selected technology is currently being used with eBusiness and eLearning. In fact, many universities have implemented the technology to be used by both students and staff, because it has essential attributes and its secure environment is one of these crucial features. The study was conducted on all available literature and findings of previous studies. The study ascertained that web-based collaborative technology, besides other technologies, can dramatically facilitate the work inside and between government agencies. For example, it can raise the productivity of public sectors and can facilitate the communication taking place between different constituents and departments, which is supported by the literature. Hence, this study provides major recommendations, the main one being that governments are strongly urged to use web-based collaborative technologies within their eGovernment programs as a tool for accomplishing some of their eGovernment program goals.