Title :
Orchestration of service design and service transition
Author :
Pfitzinger, Bernd ; Jestädt, Thomas
Author_Institution :
FOM Hochschule fur Oekonomie & Manage., Berlin, Germany
Abstract :
Standardized service management processes and organizations allow the implementation of changes to service offerings as part of an integrated and ISO 20.000 certified service management system. Two different models for the process-based orchestration of changes to services are presented addressing the Service Design and Service Transition phases of ITIL V3. The models are evaluated in a real life scenario and discussed in the context of a medium-sized company.
Keywords :
ISO standards; business data processing; small-to-medium enterprises; ISO 20.000 certified service management system; medium-sized company; process-based orchestration; service design orchestration; service transition orchestration; standardized service management processes; ISO standards; Object oriented modeling; Organizations; Project management; Relays; Standards organizations;
Conference_Titel :
Computer Science and Information Systems (FedCSIS), 2011 Federated Conference on
Conference_Location :
Szczecin
Print_ISBN :
978-1-4577-0041-5
Electronic_ISBN :
978-83-60810-35-4
