Title :
Exploring a testing during maintenance process from IT service provider´s perspective
Author :
Jäntti, Marko ; Kujala, T.
Author_Institution :
Sch. of Comput., Software Eng., Univ. of Eastern Finland, Kuopio, Finland
Abstract :
IT service providers have limited resources to test bug fixes and new features required by IT services and the IT infrastructure. This challenge has led us to examine the research problem: How IT service provider organization can improve a testing during maintenance process? The main contribution of this study is to present a list of challenges and working practices related to the testing during maintenance process. Data for this study were collected by using a case study research method. Our case organization is a large scale Scandinavian IT service provider organization that operates in several business domains.
Keywords :
data acquisition; information networks; information technology; organisational aspects; software maintenance; IT infrastructure; IT organization; IT service provider; business domains; case study research method; data collection; maintenance process; research problem; Documentation; Interviews; Maintenance engineering; Organizations; Software maintenance; Testing; IT service; maintenance; testing;
Conference_Titel :
Information Science and Service Science (NISS), 2011 5th International Conference on New Trends in
Conference_Location :
Macao
Print_ISBN :
978-1-4577-0665-3
