• DocumentCode
    558656
  • Title

    A service management architecture component model

  • Author

    Chen, Jianwen ; Childress, Rhonda ; Mcintosh, Iain ; Africa, George ; Sitaramayya, Arthur

  • Author_Institution
    IBM Global Service, St. Leonards, NSW, Australia
  • fYear
    2011
  • fDate
    24-28 Oct. 2011
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.
  • Keywords
    business data processing; configuration management; software architecture; four-layer enterprise architecture model; real-time enterprise service management; service management architecture component model; Asset management; Couplings; Databases; Monitoring; Portals; Real time systems; Security; architecture; component model; service management;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Network and Service Management (CNSM), 2011 7th International Conference on
  • Conference_Location
    Paris
  • Print_ISBN
    978-1-4577-1588-4
  • Electronic_ISBN
    978-3-901882-44-9
  • Type

    conf

  • Filename
    6103946
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=558656