Title :
E-Government Satisfaction: A Conceptual Model
Author :
Lu, Zhenhua ; Feng, Yuqiang ; Wang, Changlin ; Fang, Runsheng
Author_Institution :
Sch. of Econ. & Manage., Harbin Inst. of Technol., Harbin, China
Abstract :
Based on practical experience in our work, we argue that there are two kinds of satisfactions: satisfaction to IT product (product satisfaction) and satisfaction to IT service (service satisfaction). Then grounded in TAM model and TTF theory we develop a conceptual model of e-government satisfaction. Under this model, perceived fit, perceived usefulness and perceived security has a positive effect on product satisfaction and service satisfaction of e-government. Conclusions and Implications for theory and practice as well as limitations and further direction are discussed.
Keywords :
Internet; customer satisfaction; government data processing; information technology; security of data; IT product satisfaction; IT service satisfaction; TAM model; TTF theory; conceptual model; e-government; security; Electronic government; Information systems; Information technology; Mobile communication; Security; Technological innovation; e-government; perceived fit; perceived safety; product satisfaction; satisfaction; service satisfaction;
Conference_Titel :
Information Technology, Computer Engineering and Management Sciences (ICM), 2011 International Conference on
Conference_Location :
Nanjing, Jiangsu
Print_ISBN :
978-1-4577-1419-1
DOI :
10.1109/ICM.2011.317
