DocumentCode
560410
Title
Research on the Measurement of Customer Value Based on Competition-oriented
Author
He, Gao
Author_Institution
Sch. of Manage., Dalian Jiaotong Univ., Dalian, China
Volume
2
fYear
2011
fDate
26-27 Nov. 2011
Firstpage
534
Lastpage
537
Abstract
In this paper, the theory of customer value throughout the entire process of research, centered on how to measure customer value and develop competitive strategy with the theory of customer value. Firstly, introduced the idea of "competition" to the theory of customer value measurement, pointed out that the measurement of customer value needs to select and integrate the existing methods, Based on empirical study, obtained two factors of perceived value attributes when consumers used the cell phones, found that three foreign brands in terms of the difference of customer perceived value was more obvious, the competition between the two domestic brands was most intense, and the customer perceived value of foreign brands was higher than domestic brands.
Keywords
customer satisfaction; cell phones; competition oriented; competitive strategy; customer perceived value; customer value measurement; domestic brands; foreign brands; Cellular phones; Customer satisfaction; Educational institutions; Interviews; Medical services; Psychology; Competition-oriented; Customer Perceived Value; Customer value; Measurement of Customer Value;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Management, Innovation Management and Industrial Engineering (ICIII), 2011 International Conference on
Conference_Location
Shenzhen
Print_ISBN
978-1-61284-450-3
Type
conf
DOI
10.1109/ICIII.2011.274
Filename
6116845
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