Employee attrition - a pragmatic study with reference to BPO industry

Employee attrition reveals a company´s internal power and weaknesses. New employee need to be constantly added, further costs in training them, getting them aligned to the company environment. Organizations also face difficulties in retaining the employees as well as attracting potential employees. In this competitive business era, high attrition rates lead to many issues in the boundary of HR people. All this has a significant impact on the strength of a company in managing their business in a competitive environment. This study is conducted to find out the main reasons which increase the employee turnover in BPO companies and to find out the way to predict and control them. The research is purely based on the descriptive in nature. This research was carried out in BPO companies. In this study, the opinions of 120 respondents (Both ex-employee and current employee) were taken for the analysis purpose. In this research, structured questionnaire has been incorporated for collecting data and chi-square test, percentage analysis and ANOVA were used for analysis.