The design of an adoption and acceptance framework for mobile digital library services

Along with the rapid increase of smartphone ownership, mobile applications have increased and mobile digital library services have evolved. Yet, mobile digital library services are not among the frequently used services. Apparently, there is still a lack of adoption and acceptance of mobile digital library services among libraries and their users. It is critical to study the factors that influence the adoption and acceptance of such services. The proposed framework in this research will help in the process of determining factors affecting users´ acceptance of mobile digital library services. An extended TAM model with 21 factors derived from five selected models was the base for designing the proposed framework. The newly designed framework is classified into three categories: interface characteristics, personal characteristics, and system characteristics.