DocumentCode
567778
Title
Exploration and practice of IT operation and maintenance in digital campus
Author
Xiao, Zhi-neng ; Tang, Lian-zhang
Author_Institution
Network & Modern Educ. Technol. Center, Guangzhou Univ., Guangzhou, China
Volume
1
fYear
2012
fDate
3-5 Aug. 2012
Firstpage
116
Lastpage
120
Abstract
Stable, secure, high-speed network is an essential basis for digital campus, so how to effectively improve the level of operation and maintenance, and the level of service is a current and long-term problem for the campus network. Based on the ITIL concepts, it can explore and practice IT operation and maintenance outsourcing of basic network in colleges and universities, so that to initially establish an IT service management model which is process-oriented, customer-centric.
Keywords
educational technology; IT maintenance; IT operation; IT service management model; campus network; digital campus; high-speed network; maintenance outsourcing; Companies; Educational institutions; Lead; Maintenance engineering; Monitoring; Outsourcing; Standards; Campus network; ITIL; digital campus; operation and maintenance outsourcing;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Technology in Medicine and Education (ITME), 2012 International Symposium on
Conference_Location
Hokodate, Hokkaido
Print_ISBN
978-1-4673-2109-9
Type
conf
DOI
10.1109/ITiME.2012.6291261
Filename
6291261
Link To Document