DocumentCode
568087
Title
Design and implementation of IT service management system of college or university campus network
Author
Ruile, Lan
Author_Institution
Sch. of Inf. Eng., Wuhan Univ. of Technol., Nanning, China
fYear
2012
fDate
14-17 July 2012
Firstpage
299
Lastpage
304
Abstract
This paper analyzed the practical function, structure and development methodology of college or university campus network service management, taking service desk and incident management module as an example to explain the specific design implementation of the system.
Keywords
educational administrative data processing; educational institutions; network operating systems; IT service management system design; college network service management; incident management module; service desk; system design implementation; university campus network; Educational institutions; Knowledge based systems; Maintenance engineering; Monitoring; Personnel; Software; Statistical analysis; IT service management system; college or university campus network; design; implementation;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science & Education (ICCSE), 2012 7th International Conference on
Conference_Location
Melbourne, VIC
Print_ISBN
978-1-4673-0241-8
Type
conf
DOI
10.1109/ICCSE.2012.6295078
Filename
6295078
Link To Document