Knowledge management systems and innovation in KIBS: A Brazilian case

Knowledge-Intensive Based Services are service companies that have been successful as agents of technology transfer. They are mainly knowledge providers. Regarding innovation, such companies are not innovation consumers but innovators in services. Most of the innovations, in this direction, come from the staff of professionals that make up KIBSs; innovations expressed in the experience from each professional. Thus, this article reviews: a) the mechanisms established to recover the experience in KIBS, and b) the manner in which KIBS develop knowledge management systems compliant with their service processes. In this paper are initially reviewed the characteristics of KIBS firms and their types in order to seek an alignment with a case study on the structure of knowledge management within a technology company in Brazil. Results indicate strong evidence that the people capabilities are the main foundation of knowledge management system, and the fact that the perception of technology does not represents its innovator face, but implies in the search for new uses for innovations in order to generate new services.