Title :
The Impact of Value Co-creation Capability on Cooperation Performance in Service Supply Chain with Trust as Mediator
Author_Institution :
Bus. Sch., Central Univ. of Finance & Econ., Beijing, China
Abstract :
This paper empirically explores value co-creation capability including product supply capability and service integrated capability, and its impact on cooperation performance, with trust as mediator. With the data from China national petroleum Group, China mobile Group and China Telecom Group, the framework is tested. The results show that product supply capability is positively related to cooperation performance, service integrated capability is also related to cooperation performance, and trust is significantly mediated between product supply capability and cooperation performance.
Keywords :
customer services; industrial psychology; petroleum industry; service industries; supply chain management; telecommunication industry; China Telecom group; China mobile group; China national petroleum group; cooperation performance; product supply capability; service integrated capability; service supply chain; trust; value cocreation capability; Analytical models; Indexes; Marketing management; Mobile communication; Petroleum; Reliability; Supply chains; cooperation performance; product supply capability; service integrated capability; trust;
Conference_Titel :
Business Intelligence and Financial Engineering (BIFE), 2012 Fifth International Conference on
Conference_Location :
Lanzhou
Print_ISBN :
978-1-4673-2092-4
DOI :
10.1109/BIFE.2012.132
