The Impact of Value Co-creation Capability on Cooperation Performance in Service Supply Chain with Trust as Mediator

Author

Chen, Jinliang

Author_Institution

Bus. Sch., Central Univ. of Finance & Econ., Beijing, China

fYear

2012

fDate

18-21 Aug. 2012

Firstpage

614

Lastpage

617

Abstract

This paper empirically explores value co-creation capability including product supply capability and service integrated capability, and its impact on cooperation performance, with trust as mediator. With the data from China national petroleum Group, China mobile Group and China Telecom Group, the framework is tested. The results show that product supply capability is positively related to cooperation performance, service integrated capability is also related to cooperation performance, and trust is significantly mediated between product supply capability and cooperation performance.

Keywords

customer services; industrial psychology; petroleum industry; service industries; supply chain management; telecommunication industry; China Telecom group; China mobile group; China national petroleum group; cooperation performance; product supply capability; service integrated capability; service supply chain; trust; value cocreation capability; Analytical models; Indexes; Marketing management; Mobile communication; Petroleum; Reliability; Supply chains; cooperation performance; product supply capability; service integrated capability; trust;

fLanguage

English

Publisher

ieee

Conference_Titel

Business Intelligence and Financial Engineering (BIFE), 2012 Fifth International Conference on

Conference_Location

Lanzhou

Print_ISBN

978-1-4673-2092-4

Type

conf

DOI

10.1109/BIFE.2012.132

Filename

6305198