DocumentCode
573047
Title
The analysis of mathematical models functioning call center
Author
Sherstneva, A.
Author_Institution
SibSUTIs, Novosibirsk, Russia
fYear
2012
fDate
2-6 July 2012
Firstpage
57
Lastpage
60
Abstract
The Analysis is executed on the basis of the theory of systems of mass service. Formulas for calculation and comparisons of key parameters of functioning of the Call-center are received. With use of the data of system of monitoring and diagnostics schedules of dependence of an average waiting time of service from number of operators are constructed in view of a level of given service.
Keywords
call centres; scheduling; call center; diagnostics scheduling; mass service; mathematical model; monitoring scheduling; Communications technology; Electron devices; Load modeling; Loading; Mathematical model; Nanoscale devices; Seminars; System of mass service; loading; losses; model; the operator;
fLanguage
English
Publisher
ieee
Conference_Titel
Micro/Nanotechnologies and Electron Devices (EDM), 2012 IEEE 13th International Conference and Seminar of Young Specialists on
Conference_Location
Erlagol, Altai
Print_ISBN
978-1-4673-2517-2
Type
conf
DOI
10.1109/EDM.2012.6310187
Filename
6310187
Link To Document