Title :
The analysis of mathematical models functioning call center
Author_Institution :
SibSUTIs, Novosibirsk, Russia
Abstract :
The Analysis is executed on the basis of the theory of systems of mass service. Formulas for calculation and comparisons of key parameters of functioning of the Call-center are received. With use of the data of system of monitoring and diagnostics schedules of dependence of an average waiting time of service from number of operators are constructed in view of a level of given service.
Keywords :
call centres; scheduling; call center; diagnostics scheduling; mass service; mathematical model; monitoring scheduling; Communications technology; Electron devices; Load modeling; Loading; Mathematical model; Nanoscale devices; Seminars; System of mass service; loading; losses; model; the operator;
Conference_Titel :
Micro/Nanotechnologies and Electron Devices (EDM), 2012 IEEE 13th International Conference and Seminar of Young Specialists on
Conference_Location :
Erlagol, Altai
Print_ISBN :
978-1-4673-2517-2
DOI :
10.1109/EDM.2012.6310187
