Targeting Specific Customer Satisfactions Issues with ODC Analysis

Often, the task of quality improvement is complicated by having defect backlogs and process gaps that seem too hard to tackle in a short period of time. This is particularly true of most development organizations that have performed root cause analysis or process assessments which identify long list of potential improvement opportunities. The list include identification of one or more of a variety of issues - such as architecture weaknesses, test coverage inadequacy, inadequate regression opportunity, weak code review or inadequacy of appropriate skills.