The mapping on standards capability and response to standards issues: A multiple case study in manufacturing firm-Indonesia

According to the ISO methodology to quantify the benefits of standards, the standards capability is one of the influencing factors to the value creation process of the application of standards. The objectives of this study are twofold, i.e. to observe how the application of standards in manufacturing industry companies is, and to assess both of the standards capability and the respond to standards issues. Based on the case study findings, we concluded that: the application of standards have deeply and systematically been understood and done in all departments and levels of the companies. Meanwhile, figures of the case study objects have explained a reactive response to the issue of new standards and the companies´ standards capabilities are scored high. So, they can be categorized as follower.