Patent services CRM with integrated docket system

Client Relationship Management (CRM) system is used to manage the services provided by a company to its customers. CRM is a multi-disciplinary concept. Its successful implementation involves many aspects. CRM systems have been developed for various fields such as sales management, product management etc., but has not evidently been adopted for providing patent services, where a person or a company manage their work related to patent services in an organized manner. Current companies providing patent services, have their own interfaces, which have few limitations. As a result, CRM system for patent servicing is developed where a separate database is maintained for each client, enabling to check previous works, review service being rendered, anytime and anywhere. And at the service provider end, CRM system helps organize work making it clutter free. Few of the patent services are time critical and are required to comply with legal procedures. Such patent services are further rendered using a docket system, complying with the legal patent procedures of the country to which the patent application belongs to. The docket system maintains a centralized calendar/rule engine and initiates actions as per applicable laws, rules and procedures of the target country. The generation of notifications that are sent to clients to remind them of pending actions towards the docket, is based upon a rule engine. Hence a CRM system with integrated docket system for patent procedures is a complete solution for all patent related services.