Incentivizing collaborative learning through visual feedback about conflict in Wiki

Conflict emerging from collaboration in wiki can be helpful to achieve a better quality of collaborative learning. However, few studies have utilized conflict to support collaborative learning and wiki systems themselves have limitations. This paper proposes to provide visual feedback about conflict in wiki based on the “page history” to create a sense of audience, psychological ownership and support information seeking. Theoretical model is built upon literature, and the Partial Least Squares (PLS) results from a survey study (208 responses) indicate that conflict awareness can motivate students to participate, achieve better conflict resolution and improve the quality of learning. The results also show that the new design is well accepted by students and can significantly enhance the influence of conflict awareness on participation and conflict resolution.