Development of the smart-TV-based family-oriented communication service

Recently, due to changes in the forms of families such as the increase in the number of nuclear families, single-person households, and the aging population, the boundaries of families are dissolving, communication among families is being cut off, and the styles of communication among family members are changing. Accordingly, the development of communication services to support smooth communication among family members and information-sharing, and the media that serve as tools for using such services, are needed. Thus, this thesis aims to develop smart-TV-based family-oriented communication services that provide spaces where communication and information-sharing among grandparents (first generation) who live apart from nuclear families, their sons and daughters (parents, second generation), and their grandchildren (third generation) are possible. User demands were derived by preparing situation scenarios that are correlated with the life patterns of the user personas; and based on the analysis of the user demands, family-type communication services that can be provided by smart TVs were developed. Six main functions are offered in the services: videophone conversation, family registration, album (my album, family album, and memory album), family memo board, schedule, and location informer. This thesis is meaningful in that it shows the process of developing new-media services using the persona-based scenario technique that derives communication scenarios between personas after setting up the personas of members of a family composed of the first, second, and third generations.