Performance of Tunisian enterprises integrating quality system, ERP (enterprise resource planning) and SCM (Supply Chain Management)

Author

Aouadni, Ismahene ; Rebai, Abdelwaheb

Author_Institution

FSEG, Univ. of Sfax, Sfax, Tunisia

fYear

2013

fDate

28-30 April 2013

Firstpage

1

Lastpage

4

Abstract

The main objective of this paper is to identify the determinants of performance of companies certified ISO 9001/2000 and integrating ERP and SCM. Can do this, we try as a first step explains the critical success factors of the alignment between the formalized process according to ISO 9001/2000 and the ERP and SCM software and its modules . Then, we study the impact of the integration of these three projects on organizational and financial performance. Finally, the proposed conceptual model was tested on 31 industrial companies in Tunisia. The results show that performance improvement depends on the change management.

Keywords

ISO standards; enterprise resource planning; management of change; manufacturing data processing; supply chain management; ERP; ISO 9001-2000 standard; SCM software; Tunisian enterprises; change management; conceptual model; critical success factors; enterprise resource planning; financial performance; industrial companies; organizational performance; quality system; supply chain management; Companies; ISO standards; Project management; Qualifications; Total quality management; Alignment; ERP; ISO 9001/2000; Performance; SCM;

fLanguage

English

Publisher

ieee

Conference_Titel

Modeling, Simulation and Applied Optimization (ICMSAO), 2013 5th International Conference on

Conference_Location

Hammamet

Print_ISBN

978-1-4673-5812-5

Type

conf

DOI

10.1109/ICMSAO.2013.6552576

Filename

6552576