Opportunities of mobile communication systems for applications in last-mile logistics

Social and technological change introduce major challenges that logistics providers need to face in last-mile logistics. The integration of an end-to-end information flow by utilizing mobile communication systems of the customers within the logistics process, promises to entail a competitive advantage for businesses. The establishment of an interactive communication channel to senders and recipients by utilizing mobile applications is one solution for the realization of an enhanced information flow. Additionally, the integration of innovative delivery solutions at the point of delivery and customer information via systems, which the customers are already accustomed to, also inherits benefits for the logistics provider.