Title :
Implicit social networking for mobile users: Data monetization for telcos through context-aware services
Author :
Smailovic, Vanja ; Galetic, Vedran ; Podobnik, Vedran
Author_Institution :
Ericsson Nikola Tesla, Zagreb, Croatia
Abstract :
Implicit social networking provides a goal-oriented platform for information retrieval and value-added interaction between telecom operators and their users. Implicit social networks can group users based on certain criteria by utilizing user preferences in a novel fashion, providing an innovative medium for upgrading existing, as well as developing new social networking services. This paper proposes the Ericsson Implicit Social Networking, a location-aware implicit social networking platform for mobile users. Using this platform, telcos can maximize their revenue potential by utilizing stored user data, an approach called data monetization. Mobile users equipped with a smartphone can use the Ericsson Implicit Social Networking platform through a myriad of context-aware services. After users install and activate a client application, they are able to receive personalized information, offers and content - e.g. movie recommendations, discounts for customer loyalty, songs and tickets for events by their favorite artist. One such service, the proof-of-concept application named the Focused Viral Marketing, is available for users possessing Android-based smartphones.
Keywords :
Linux; customer services; human computer interaction; information retrieval; marketing data processing; mobile computing; smart phones; social networking (online); storage management; user interfaces; Android-based smartphones; Ericsson implicit social networking; context-aware services; customer loyalty discount; data monetization; focused viral marketing; goal-oriented platform; information retrieval; location-aware implicit social networking platform; mobile users; movie recommendations; revenue potential maximization; song discount; telcos; telecom operators; ticket discount; user data storage; user preferences; value-added interaction; Context; Context-aware services; Engines; Facebook; Mobile communication; Mobile computing; context-aware ad-hoc social networking platform; context-aware service; data monetization; implicit social networking;
Conference_Titel :
Telecommunications (ConTEL), 2013 12th International Conference on
Conference_Location :
Zagreb
Print_ISBN :
978-1-4673-5984-9