Multi-cloud service fulfillment architecture for enabling digital rain forest

With the growing of cloud services, a brand new business model was created in digital world. Customers can use cloud services just through the Internet no matter who provides the transport or access networks, and it makes Communication Service Provides(CSPs) face the possibility of losing all revenue except from connectivity services. Under this atmosphere, TeleManagement Forum (TMF) proposed the concept of digital service, or called “Multi-Cloud Service”. All kinds of communication networks are regarded as clouds, such as fixed-broadband cloud, wireless cloud, and etc. CSPs use common management interfaces to pack original broadband or Information Communication Technologies (ICT) services to basic cloud services and the service operation model will be like the real cloud services. In order to achieve this goal, CSPs have to face challenges that Operation Support Systems (OSSs) are lack of capability to integrate service lifecycle management for multi-cloud services which is composited by infrastructural and basic services. Moreover, poor information architecture and inflexible processes make challenges more difficult. Besides, some issues are not addressed in purpose of multi-cloud service guide, for instance, details of service mash up, service customization, and provisioning process management. In this paper, we present multi-cloud based information architecture which is adopted from our experiences of Fixed-Mobile Convergence (FMC) and ICT service operations to improve OSSs´ ability for building up the capability of multi-cloud service fulfillment, and a management mechanism to address management issues afterward.