Business model of a public intermediary: A case study of China Science & Technology Service center

Author

Lang, C.F. ; Shou, Y.Y.

Author_Institution

Sch. of Manage., Zhejiang Univ., Hangzhou, China

fYear

2012

fDate

8-9 Nov. 2012

Firstpage

578

Lastpage

582

Abstract

The aim of this paper is to describe the public intermediary´s activities in innovation processes through a case study of China Science & Technology Service Center (CSTSC) for small and medium-sized enterprises (SMEs). The paper proposes a basic business model analytic framework for public intermediaries with four main components including core value, financial aspects, infrastructure management and customer interface. CSTSC does well in customer relationship and value configuration and has a good business model to support high-quality and high-efficiency services for SMEs.

Keywords

customer relationship management; financial management; innovation management; public relations; small-to-medium enterprises; value engineering; CSTSC; China Science & Technology Service Center; SME; business model; business model analytic framework; core value; customer interface; financial aspects; high-efficiency services; high-quality services; infrastructure management; innovation processes; public intermediary activities; small and medium-sized enterprises; Public intermediary; business model; service intermediary; small and medium-sized enterprise;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Technology (ISMOT), 2012 International Symposium on

Conference_Location

Hangzhou

Type

conf

DOI

10.1109/ISMOT.2012.6679539

Filename

6679539