Simulation of Theme Park Queuing System by Using Arena

Author

Liou Chu ; Lin Hui ; Fu-Yi Hung

Author_Institution

Dept. of Innovative Inf. & Technol., Tamkang Univ., Yilan, Taiwan

fYear

2013

fDate

16-18 Oct. 2013

Firstpage

17

Lastpage

20

Abstract

Queuing in theme parks is a significant factor decreasing customer satisfaction. Visitors spend much time standing and waiting for the rides. If the visitors can register in a virtual queue for the rides while engaging some other activities, the wasted time will be reduced and the customer satisfaction level increases. This study is first to design a queuing system for theme parks that visitors can register for favorite rides into virtual queues. A simulation tool Arena is used for assessing the improvement and satisfaction level. Further implementation of applying near field communication (NFC) technology and wireless communication will be carried out in the future study.

Keywords

customer satisfaction; digital simulation; leisure industry; queueing theory; virtualisation; Arena; NFC technology; customer satisfaction; near field communication; simulation tool; theme park queuing system; virtual queue; wireless communication; Computational modeling; Customer satisfaction; Educational institutions; Global Positioning System; Legged locomotion; Mobile handsets; Predictive models; Arena; queuing system; theme park;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Information Hiding and Multimedia Signal Processing, 2013 Ninth International Conference on

Conference_Location

Beijing

Type

conf

DOI

10.1109/IIH-MSP.2013.13

Filename

6846569