Which dynamic capabilities needed for successfully promoting ERP activity?

Although many scholars have proposed all kinds of key success factors (KSFs) of an ERP (Enterprise Resource Planning) activity in enhancing the smooth introduction of ERP into the enterprise, the factors that are based too much on concept and protocol cannot help an enterprise to solve the problems encountered during the introduction process. Therefore, in this research, through the literature review and qualitative interview method, 68 items of key success factors and 11 types and 48 factors of dynamic capability architecture were proposed. Next, under the PDCA management cycle, this research integrated the two above mentioned results to set up a dynamic capability model of key success factors for ERP introduction so as to exhibit the kind of dynamic capability needed for each key success factor. This result not only creates practical value for the factors in question, but also displays implementable effectiveness for the dynamic capability concept. Therefore, this also brings a new direction to the academic research.