Predicting citizens´ acceptance of M-government services in Saudi Arabia an empirical investigation

In Saudi Arabia, the use of Mobile Government (M-government) services such as issuing an Exit / Re-entry visa by mobile phone is less than expected numbers. One of the biggest challenges of implementing M-government is user acceptance. This research offers theoretical and empirical insights related to the acceptance of government services via the use of the mobile phone system from a customer perspective. This paper adopts the technology acceptance model (TAM) and other theories to examine the influence on the user for accepting M-government services. In this study, TAM model was extended by adding three factors: experience, trust and time. All of these had a significant effect of the acceptance of M-government services. These factors have been reported in previous studies, but no study has incorporated all three factors. It was found that the parameters of the regression model are significant. Therefore, the variables adopted in this study play an important role in the acceptance of M-government in Saudi Arabia.