Title :
Towards a reeingeniering of business process management lifecycle by the use of social networks
Author :
El Hamali, Samiha ; Mahdaoui, Latifa
Author_Institution :
High Sch. of Comput. Sci. (ESI), Algeria
Abstract :
The continuous process improvement(CPI) needs to take into account the clients feedbacks in order to have more performance in service delivery and quality of production. This paper presents the first elements of a new solution to use the social networks data by measuring key performance indicators (KPI) to improve the quality of business processes(BP). In this work is described the first step to modify the classic BPM lifecycle by adding the SN data.
Keywords :
business process re-engineering; continuous improvement; performance index; product life cycle management; product quality; social networking (online); BPM lifecycle; CPI; KPI; business process management lifecycle; clients feedback; continuous process improvement; key performance indicator; production quality; reengineering; service delivery; social network; Communities; Data mining; Organizations; Social network services; Software; Tin; KPI; business process; business process management; lifecycle; social network;
Conference_Titel :
Research Challenges in Information Science (RCIS), 2015 IEEE 9th International Conference on
Conference_Location :
Athens
DOI :
10.1109/RCIS.2015.7128920
