Can context monitoring improve QoE? A case study of video flash crowds in the internet of services

Over the last decade or so, significant research has focused on defining Quality of Experience (QoE) of Multimedia Systems and identifying the key factors that collectively determine it. Some consensus thus exists as to the role of System Factors, Human Factors and Context Factors. In this paper, the notion of context is broadened to include information gleaned from simultaneous out-of-band channels, such as social network trend analytics, that can be used if interpreted in a timely manner, to help further optimise QoE. A case study involving simulation of HTTP adaptive streaming (HAS) and load balancing in a content distribution network (CDN) in a flash crowd scenario is presented with encouraging results.