Identification of key user knowledge source in crowdsourcing innovation mode

Effective identification of key user knowledge sources which are able to match with the innovation task of the enterprise can reduce the cost of enterprise search and evaluation, enhance the participation willingness, and promote innovation performance in crowdsourcing innovation mode. Based on the bilateral perspective of both enterprises and users, the present paper proposes the framework to identify the key user knowledge sources from three aspects of the user knowledge value, the willingness of knowledge exchange and the absorptive capability of the enterprise. The key user knowledge sources identification system constructed by the paper is scientific, reasonable and practical, which is proved by the empirical research by using gray relational analysis.